Client Success Story: Starting Small – Accepting Home Care for Lasting Peace of Mind
How flexible, personalised homecare helped Mrs Frost stay safe, supported, and independent in her own home in Bromham
Published: 20/01/2026
Mrs Frost, 73, has always cherished her independence and the comfort of her Bromham community. With friendly neighbours, familiar routines, and a strong sense of home, she wanted to remain living independently. But when her daughter, Claire, had to relocate to Edinburgh due to work, the family faced a challenging decision: how could Mrs Frost stay safe and supported while maintaining her independence?
The Challenge: Staying Independent While Family Is Away
Although Mrs Frost managed daily life well, the thought of living completely alone was worrying for her family, especially as her son lives overseas in Germany. The family even considered postponing the move to stay closer to her, but they wanted a solution that balanced safety, independence, and comfort.
After exploring their options, the family decided that homecare was the ideal solution. It offered support without taking away Mrs Frost’s independence, allowing her to remain in her home, surrounded by familiar people and places.
How Has Our Home Care Made a Difference?
The family decided to start small, with weekly cleaning and home help visits. This approach allowed Mrs Frost to gradually get to know her carers and build trust at her own pace.
As she grew more comfortable, care increased to three visits per week for light personal care. Later, to provide reassurance when daily check-ins weren’t always possible, visits increased to once a day. This offered support with lunch, companionship, and a wellbeing check, helping Mrs Frost feel secure without feeling overwhelmed.
The benefits of early homecare included:
- Preventing potential issues from escalating
- Flexible support tailored to Mrs Frost’s pace and needs
- Family reassurance through our online portal with carers’ notes and updates
- Peace of mind knowing someone is always there to monitor wellbeing
Positive Outcomes
With the gentle introduction to homecare, Mrs Frost maintained her independence while enjoying the comfort of a supported home environment. The family feels reassured knowing their mother is safe, happy, and supported, even from a distance.
This case highlights how starting small with homecare can make a significant, positive difference for both clients and their families.
What the Client, her daughter and the Carer Say:
Mrs Frost, “I didn’t think I needed help at first, but starting with just a little made all the difference. I still feel independent, just more supported. I really enjoy the company too, we always have a lovely chat, and it brightens my day.”
Claire (Daughter), “Knowing Mum has someone checking in on her gives us real peace of mind. The carers are so detail-minded and thoughtful, and they often pick up on small things before they become bigger concerns. Even from a distance, I feel reassured and connected.”
Carer, “Building a trusting relationship with Mrs Frost has been really important. I always think about how I’d want my own family to be cared for, and giving that same peace of mind to her family truly matters to me. It’s a privilege to support her in her own home.”
Next Steps
If you or a loved one would benefit from our support, here's what to do next:
- Contact us to schedule a care assessment: Reach out to arrange a convenient time for a visit and encourage family members to be present.
- Care assessment & personalised care plan: Our Client Care Manager will discuss your health conditions, the support you need, any goals you want to achieve, and your daily routine. Based on this, we will create a tailored care plan, including the types of care required, visit frequency, and other details to best support your needs.
- Start service within 48 hours: Once the deposit is paid, we can begin the service within 48 hours, depending on availability and capacity.
Frequently Asked Questions
How can I start the conversation about accepting care?
Start small by introducing the idea gradually. Speak from the heart and try to understand their perspective. Put yourself in their shoes and focus on the benefits of having support without taking away their independence.
Why is it important to start care as early as possible?
Don’t wait until care becomes a necessity. Starting earlier ensures safety and comfort before tasks become too challenging or risky. Having the conversation about care when needed helps prevent stress and allows for a smoother transition.
How do you keep families informed about their loved one's care?
We provide regular updates and reassurance, especially for families living far away. Through our app, you can access the roster, visit notes, and medication support for instant updates. We also arrange regular reviews with clients and NOK to assess their evolving needs. If you ever need support, our office team is always just a call away.
