Client Success Story: Supporting a Couple to Live Safely and Happily at Home with Live-in Care
How Live-in Care Gave Peace of Mind, Safety and Togetherness
Published: 12/01/2026
At Right at Home Central Wiltshire, we know that the right support can make all the difference. For John and his wife Dorothy, living in Marlborough, accessing live-in care has allowed them to stay together safely at home while ensuring both their wellbeing is protected. Following Dorothy’s hospital admission, the family recognised the need for ongoing support that would keep them comfortable, cared for, and connected.
With tailored live-in care, John and Dorothy are able to continue their daily routines, enjoy each other’s company, and stay in the home they love.
If you’re exploring live-in care options for yourself or a loved one, their story shows how personalised support can provide peace of mind, without compromising independence.
How Has Our Homecare Made a Difference?
John initially received twice-weekly homecare visits from Right at Home while living with his wife, Dorothy, who supported him day to day. When Dorothy became unwell and required a hospital stay, John temporarily moved in with his son. During this time, the family experienced the pressures of providing care, with John’s daughter-in-law needing to take extended leave to support him.
When Dorothy returned home, it became clear that while she was devoted to caring for John, she was often putting her own health and wellbeing second. The family wanted a solution that supported both parents equally, without separating them or moving them into residential care.
Right at Home recommended a live-in care arrangement. A carefully matched live-in carer moved into John and Dorothy’s home, providing round-the-clock support with personal care, medication, meal preparation, housekeeping, and daily routines. Just as importantly, the carer offered companionship and reassurance.
With support in place, Dorothy regained time for herself and enjoys meeting friends for coffee, confident that John is safe and well cared for. The live-in carer also supports the couple on gentle walks, helping them remain active and connected to their community. Our office team reviews their care regularly to ensure their evolving needs are always met.
Positive Progress Through Personalised Support
John and Dorothy now enjoy a supported, balanced life together at home. Dorothy can focus on her own wellbeing, while John receives consistent care and companionship. Their family has peace of mind knowing trusted support is in place both day and night.
What the Couple, Their Family and Our Live-in Carer Say:
John and Dorothy, “Having someone here all the time has made a real difference for us. John feels safe, relaxed, and comfortable staying in his own home, and I can finally take time for myself without worrying. Knowing that John is being properly cared for has lifted a huge weight off my shoulders.”
Their son, “Seeing the positive impact this care has had on both of my parents has been incredibly reassuring. Dad is happier and more settled, and Mum has the peace of mind she deserves. As a family, we feel supported and confident that they are in safe, caring hands.”
Live-in Carer, “It’s a privilege to support John and Dorothy together. Building trust and helping them live well at home is incredibly rewarding.”
Next Steps
If you or a loved one would benefit from our support, here's what to do next:
- Contact us to schedule a friendly chat: Reach out to arrange a convenient time for a visit and encourage family members to be present.
- Care assessment & personalised care plan: Our Client Relationship Manager will discuss your health conditions, the support you need, any goals you want to achieve, and your daily routine. Based on this, we will create a tailored care plan, including the types of care required, visit frequency, and other details to best support your needs.
- Start service within 48 hours: Once the deposit is paid, we can begin the service within 48 hours, depending on availability and capacity.
Frequently Asked Questions
Why is live-in care with Right at Home more suitable than a care home?
Live-in care allows couples to remain together in familiar surroundings, supported by one dedicated carer. Staying connected to their home, neighbours, and routines supports wellbeing, while family can visit at any time without restrictions.
How does Right at Home select and support live-in carers?
All Right at Home live-in carers are DBS checked, fully trained, and carefully matched to each client’s needs and preferences. Carers receive ongoing training and are supported by our professional office team to ensure safe, high-quality, person-centred care.
Is there 24/7 communication with clients?
Yes, our office team is available 24/7 for urgent support. You can contact our on-call phone number for any emergencies.
How do you keep families informed about their loved one's care?
We provide regular updates and reassurance, especially for families living far away. Through our app, you can access the roster, visit notes, and medication support for instant updates. We also arrange regular reviews with clients and NOK to assess their evolving needs. If you ever need support, our office team is always just a call away.