Care Coordinator

---

At Right at Home Dundee, Angus and North Fife, we believe everyone deserves to live an independent, fulfilling life in the comfort of their own home for as long as possible. Our mission is simple: deliver exceptional care that empowers people every day.

We are proud of our strong values:TRUST – QUALITY – COMPASSION – RESPECT
If these resonate with you, we’d love to welcome you to our team.

We offer:

• Competitive salary commensurate to your skills, experience and potential
• Award winning training - online and in-person training courses
• Work-life balance matters - ongoing support from a friendly team
• Learn from or share best practice with other Care Coordinators across our network
• Be part of a small, friendly office team of genuinely passionate care professionals
• Progression opportunities in a growing care service

As a Care Coordinator, you’ll be the heartbeat of our service – ensuring smooth day-to-day operations and exceptional care delivery. This is a fast-paced, rewarding role where your organisational skills and people-first approach will truly make a difference. We cover Dundee City, South Angus and North Fife. Local area knowledge is therefore highly desirable but not essential.

Main duties and responsibilities:

• Create and maintain accurate care schedules for Clients and Care Assistants
• Act as the main point of contact for Client and Care Assistant queries
• Ensure compliance with Care Inspectorate standards and support our goal of achieving a Very Good rating
• Match Care Assistants to Clients thoughtfully and efficiently
• Monitor availability, holidays, sickness, and rota gaps
• Support recruitment planning and report on staffing needs
• Handle enquiries professionally and contribute to business growth

Qualifications and Experience

• Previous experience in domiciliary care – essential
• Familiarity with electronic scheduling/care management systems – essential
• Strong communication and customer service skills
• Highly organised with excellent attention to detail
• Proficient in MS Office and comfortable with technology
• Flexible and willing to participate in on-call duties when required
• SVQ3 in Social Care or equivalent – desirable
• Local area knowledge (Dundee, South Angus, North Fife) – highly desirable

Skills and Attributes:

• The desire to make a real difference and strive for continual improvement
• Excellent customer service, communication and interpersonal skills
• Good computer skills including proficient use of MS Office
• Self-motivated and flexible
• Excellent planning and prioritising ability with high attention to detail
• Ability to establish and maintain effective professional working relationships
• Strong administrative skills and organisation skills

If you have experience as a Care Coordinator, Care Scheduler, Care Planner or Care Administrator, we would love to hear from you.

Must hold a full and valid UK or EU/EEA driving license and have access to own vehicle.

Right at Home is an equal opportunities employer and we are determined to ensure that no job applicant receives less favourable treatment on the grounds of personal or protected characteristics