Right at Home UK Recognised for Exceptional Franchisee Support
Published: 22/10/2026
An Unwavering Commitment to Supporting Franchise Owner
Our CEO, Lucy Campbell, has spoken of her pride in Right at Home UK's exceptional “one-team culture” after Franchise Owners voted the brand a 5-Star Franchise.
Each year we are among dozens of UK franchises that partner with engagement specialist WorkBuzz for the Franchise Satisfaction Benchmark programme, in which our business owners are asked to complete a confidential online survey.
The results reflect Owners' views on key aspects of franchisor performance, including initial training, ongoing support and the strength of network relationships.
WorkBuzz awards 5-Star Franchisee Satisfaction to franchisors that receive above-average feedback on all these areas.
This latest recognition reflects our unwavering commitment to supporting Franchise Owners to build thriving businesses and deliver exceptional person-centred care in their local communities.
Over the past year, we have strengthened this support, giving Owners and their teams enhanced access to expert guidance and practical resources at every stage of their journey.
We’ve invested heavily in both our Business Growth and Marketing capability, alongside specialist training and innovation, ensuring franchisees are well equipped to grow sustainably, stand out from their competitors and meet the increasingly complex and evolving needs of the people they support.
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Setting the Benchmark in Our Sector
Right at Home UK CEO Lucy Campbell said:
“Providing our Franchise Owners with the best possible support is a key driver for every member of the National office team, ultimately ensuring that more families can benefit from tailored care that provides reassurance, promotes independence and enhances quality of life at home.
“To receive such prestigious recognition from our network, particularly following the investments we have made to further strengthen our support over the past year, is a tremendous achievement and one that we are immensely proud of.
“It reflects the strength of our one-team culture and the shared commitment across our network to delivering exceptional care across the UK.”
Lucy emphasised that while Right at Home UK is delighted to have achieved the 5 Star status, the National Office support team has no intention of resting on its laurels.
She explained: “We have big ambitions for Right at Home UK, and there are undoubtedly areas where we can continue to raise the bar. Our aspiration isn't simply to achieve 5-Star status, but to continue to build a network and support offering that consistently sets the benchmark for our sector. We are determined to keep listening, improving and delivering on that ambition."
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News of the WorkBuzz Award comes just weeks after Right at Home UK was named ‘Homecare Provider of the Year’ at the prestigious Leaders in Care Awards.
The national awards celebrate the achievements of individuals and organisations in driving innovation and providing exceptional, person-centred care.
If you’d like to find out more about running an award-winning homecare business of your own, our franchise recruitment team would be happy to talk you through the opportunity. You can get in touch through our contact page, and we’ll arrange an informal conversation at a time that suits you.