Welcome to Right at Home Isle of Wight

Deputy Care Manager

Right at Home Isle of Wight are a leading homecare provider, delivering high-quality support to adults with physical and learning disabilities, as well as elderly clients. Recognised for our standards, we’re now seeking an ambitious and compassionate Deputy Care Manager to join our growing team.

This is a fantastic opportunity to support service delivery, ensure compliance, and help grow a thriving care business.

 

Location:        Bembridge Office

Salary:            £27 - £33k (depending on experience)

Hours:             37.5 hours per week + on-call availability

Why join Right at Home Isle of Wight?

  • Competitive salary.
  • Performance-based bonus structure.
  • Opportunity for QCF qualifications.
  • 28 days annual leave (including bank holidays).
  • Ongoing support – we value our managers and offer a full support system, ongoing training to enhance skills and business knowledge as well as dedicated compliance support to achieve outstanding CQC reports.
  • We are rated Outstanding by the Care Quality Commission (in three domains)
  • We have been awarded 5 Star Employer Status from WorkBuzz (3rd year running)

Main Duties and Responsibilities

 

Supporting the Registered Manager with:

·       Oversee and maintain the highest standards of care delivery to all clients.

·       Lead, supervise, and support a team of Care Assistants.

·       Conduct client assessments, develop person-centred care plans, and review them regularly.

·       Ensure compliance with CQC regulations and internal quality standards.

·       Monitor care delivery through regular spot checks, audits, and service reviews.

·       Create, maintain, and publish staff rosters using electronic rostering systems.

·       Manage short notice changes due to sickness, leave, or emergencies.

·       Coordinate with senior management to ensure adequate staffing levels.

·       Handle new care enquiries, referrals, and assessments professionally and promptly.

·       Recruit, onboard, and train new care staff in line with company procedures.

·       Deliver ongoing support and training to the care team to maintain best practices.

·       Build and maintain strong relationships with clients, families, and healthcare professionals.

·       Respond to and resolve client or staff complaints and concerns appropriately.

·       Provide regular reports to senior management on service performance, staffing, and risks.

·       Participate in on-call duties as required to support out-of-hours service needs. (including every other weekend with set days off in the week on these weeks)

·       Promote a positive team culture and always lead by example.

Qualifications and Experience

·       Hold, or be working towards, QCF Level 5 qualification in Social Care

·       In depth understanding of CQC assessment criteria for Good and Outstanding scores

·       Junior management experience of service provision in the care industry

·       Have at least 2 years’ experience in a coordinator role.

 

 

We welcome applicants with experience in roles such as a Deputy Manager, Care Manager, NHS Ward Manager or Care Coordinator.

We take great pride in developing our team. If successful, you will have access to an outstanding support network to allow you to grow and reach your full potential.

Right at Home is an equal opportunities employer and we are determined to ensure that no job applicant receives less favourable treatment on the grounds of personal or protected characteristics.

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