Our aim to improve services means that we will not only learn from where we need to make changes for the better, but we will also learn from what we do well.

Complaints will be acknowledged, whether they are made verbally or in writing and will be resolved by way of an apology or explanation about the circumstances after a full investigation. If a complaint is going to take longer to investigate than originally anticipated, we will write again (as soon as we know it is going to overrun) to explain the delay and the new expected completion date. We will also inform the complainant by letter or email.

How to leave your feedback:
Phone: 01622 400141

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Office Address:
Right at Home Maidstone
Office 54 Maidstone Innovation Centre
Gidds Pond Way
Weavering
Maidstone
Kent
ME14 5FY

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