Safe and supportive care during the COVID-19 pandemic

Give Us Your Feedback

Right at Home welcomes feedback and views it as a positive learning tool. If you have a comment, complaint or compliment, please get in touch.

Our aim to improve services means that we will not only learn from where we need to make changes for the better, but we will also learn from what we do well.

Complaints will be acknowledged, whether they are made verbally or in writing and will be resolved by way of an apology or explanation about the circumstances after a full investigation. If a complaint is going to take longer to investigate than originally anticipated, we will write again (as soon as we know it is going to overrun) to explain the delay and the new expected completion date. We will also inform the complainant by letter or email.

How to leave your feedback:
Phone: 01277 811105
Send a letter:

Office Address:
Suite 3 & 4 Churchill House
Horndon Industrial Park
Station Road
West Horndon
Essex
CM13 3XL


Fill in the contact form below.

 

 

Thank you for your interest in Right at Home. Please use this form to let us know how we can help – we are happy to call or email you to discuss your needs at your convenience.

 

 

We take concerns very seriously and aim to acknowledge all complaints accordingly:

 

Type Response/Action Timescale
Initial verbal complaint Acknowledgement via telephone

 

 

Full written response Complaint lead Action:

•     Log on complaint database

•     Acknowledge

•     Investigate

•     Written response

•     Copies on complaint file

•     Copies on Client file

•     Copies on CareGiver file (where applicable)

Immediate / same day

 

 

 

 

Within 7 days

Initial written complaint As above As above
Further complaints Acknowledgement via telephone. Offer meeting if appropriate.

 

 

 

Update reports, via telephone and letter.

 

Full written response Record/file on complaint data base, Client file and CareGiver file (where applicable).

 

 

 

 

Same day Every 7 days

 

 

Within 28 days

Call our friendly team on
01277 811105