Deputy Manager

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Pay: £29,000.00-£30,000.00 per year

Job description:

Deputy Care Manager
Location: Cardiff & Newport
Reporting to: Registered Manager

About the Role:
We’re looking for a motivated and passionate Deputy Care Manager to support our high-quality care service across Cardiff & Newport. You’ll work closely with the Registered Manager to deliver outstanding care, lead and support our team, and ensure full compliance with CIW and commissioning standards.

Key Responsibilities:

Support the day-to-day delivery of care services across Cardiff & Newport
Ensure compliance with Right at Home, CIW, and other local/national standards
Provide leadership and support to office staff
Oversee quality assurance and work closely with the Compliance Officer
Promote person-centred care and implement care plans effectively
Take part in Manager on-call duties
Support and oversee Care Coordinators and rota management
Provide admin support to the Registered Manager
Step into the Registered Manager role when needed
Support recruitment and interviews
Monitor and manage team performance against KPIs
Understand and work within the brokerage system
Essential Requirements:

Minimum 12 months in a senior care/support role
At least 12 months of experience coordinating care services
Working towards or completed QCF Level 5 in Leadership and Management
Excellent knowledge of Cardiff and surrounding areas
Full UK/EU driving licence and access to a vehicle
Strong IT, organisational, and time management skills
Experience with CSIW regulations and domiciliary care standards
Ability to undertake personal care if required
Confident in handling difficult conversations and change management
Team player who can also work independently
What We’re Looking For:

Calm, confident, and motivated
Positive outlook with a passion for care
Enthusiastic, professional, and adaptable
Strong communication (written and verbal)
Excellent multitasking and prioritisation skills
Able to challenge working practices constructively
Commercial awareness and understanding of the bigger picture
Why Join Us?
At Right at Home Cardiff & Newport, we believe in delivering care that makes a real difference. You’ll be part of a supportive, passionate team where your ideas and leadership are valued. If you’re ready to take your next step in care management, we’d love to hear from you.