The Workbuzz results are in!

Earlier this Spring, our Clients and Carers took part in the network’s anonymous annual satisfaction survey. The survey is an important tool that allows us to understand how well we are supporting both staff and clients, and to identify areas where there is room for improvement.

It is wonderful to be able to share some of the fantastic comments we had, and we are especially proud of the high scores our clients gave us that relate directly to their Carers:

What our Clients said:

·         100% think staff are caring

·         100% feel they are treated with respect and dignity

·         100% feel the carers are trustworthy and dependable

·         100% feel the carers are well matched to your needs

It is also great to see that 98% of responders feel that the care and support they receive allows them to be as independent as possible.

“They are willing to help me with my daily tasks, which enable me to stay in my own home safely. It’s nice knowing which carer is coming and what time. All my carers are pleasant and treat me with respect.”

“I get on really well with my regular carers. They are always kind to me.”

“Totally professional, caring, supportive and responsive to needs of client and requests from family on special occasions e.g. birthdays or meeting up on an outing etc. Give excellent feedback to family.”

What our CareGivers said:

Once again, our response rate has been 100%, with all members of our team taking the time to respond. Whilst the resulting scores are high in all categories, what shines through in particular was how much our Carers enjoy working in care, and appreciate the interaction they have with their Clients.

When asked what the main reason was for them staying in their role, the majority of CareGivers have responded:

“The work – I like what I do” and “My Clients”

·         100% feel communication from the office is open and honest

·         100% are happy with their training and support

·         100& say their Clients’ care plans are updated to reflect changes

·         100% feel Right at Home is an inclusive place to work

Why would our CareGivers recommend others to work for Right at Home?

“The team are so positive about every situation.”

“Whether you are experienced in care or not, there is the constant support you get from other staff members, and everyone works as a team to problem solve.”

“The manager is professional, helpful, understanding. I feel I can approach them at any time. The training is excellent. The careplans/risk assessments are relevant and updated.”

When asked what Right at Home Eastbourne & Bexhill does well:

“Listen and cares about your wellbeing. Always puts the clients’ choices first.”

“Rewards for great care. Clients can contact the office with concerns. Always thinking what else they can do for the clients.”

“They look after their staff as well as their clients”

When asked what their proudest moment with Right at Home has been:

“Seeing smiles on my clients’ faces.”

“The lovely feedback from clients and their next of kin.”

“I think I’m most proud of being part of the journey that many of our clinets make, from small personal goals like walking independently to being there at their end of life. It reaffirms my commitment to providing compassionate and genuine care.”

“I have a proud moment when I know I have helped a client to feel like their wishes have been respected and they have felt valued as a person.”

THANK YOU!

Thank you to our wonderful Clients for all the kind words and for letting us be a part of your life, and thank you to our amazing, strong and inclusive team for voting us 5 * Employer for the third consecutive year.

If you would like to read more about what our Clients think about us, you can find us right at the top of the list of home care providers on independent review site homecare.co.uk here – we are currently the highest rated provider in Eastbourne and fourth highest in East Sussex.