Going the Extra Mile:

Going the Extra Mile: How Outstanding Home Care Keeps Geoff Connected in Poole

When families choose home care for elderly parents, they are looking for more than just basic assistance, they want a provider who truly understands that maintaining independence and quality of life means addressing every aspect of their loved one's wellbeing.

At Right at Home Bournemouth and Poole, our Outstanding rating from the Care Quality Commission (CQC) reflects our commitment to providing exactly this kind of all encompassing, person-centred elderly care.  By delivering compassionate and enhanced home care in Bournemouth and Poole, we also deliver peace of mind to our clients’ families.

More Than Just Care: Supporting Independence and Connection

Recently, our client Geoff in Broadstone, Poole, experienced a technology crisis that many elderly people find overwhelming.  His iPad froze, locking him out of the apps and connections central to his daily life. For families living at a distance from their parents, this scenario is particularly worrying. Technology has become a lifeline, enabling video calls, access to online services as well as maintaining the independence that comes from managing shopping and communications.

Rather than simply suggesting Geoff contact technical support or struggle through the problem alone, our Bournemouth and Poole care team stepped in immediately. This wasn't the first time we'd helped Geoff.  Back in September 2024, we recognised his old iPad was too slow to access emails or do online supermarket shopping easily, two essential aspects of maintaining independence at home.  With Geoff's permission, we sourced a fantastic refurbished iPad, set it up completely in our office with his accounts and delivered it ready to use.  As we said at the time ‘Designed by Apple in California. Set up by Right at Home in Poole’.

When his device locked him out today, in addition to Geoff’s routine visits, our very own and very fantastic Maria called by to restore Geoff’s digital independence. This level of support - going well beyond traditional care duties - is what sets Outstanding home care apart from adequate care.

Peace of Mind for Families Seeking Elderly Care in Poole and Bournemouth

For adult children caring from a distance, knowing their parent has this level of support provides immeasurable peace of mind. It’s the difference between worrying constantly and trusting that a dedicated, local team is proactively identifying and solving problems before they escalate.

Our enhanced care approach means families seeking elderly care in Poole or Bournemouth can rest assured that we’re actively working to keep loved ones independent, engaged, and connected. Whether it’s troubleshooting technology, monitoring vital signs to detect early warning signs or using our Raizer Chair to safely lift clients who've fallen (reducing hospital admissions), we’re constantly focused on improving quality of life.

The Right at Home Difference: Outstanding Care in Action

Right at Home Bournemouth and Poole is rated Outstanding by the Care Quality Commission (CQC), placing us in the top 3% of care providers quality-wise in the UK. This rating reflects our commitment to setting very high standards across every aspect of our local home care service.

What makes our care truly outstanding? It starts with our people. All our staff are fully vetted, DBS cleared, highly trained, and psychometrically tested for skills and attitude because providing exceptional elderly home care requires genuine compassion and the right temperament.

Responsive, Reliable Home Care That Adapts to Changing Needs

We understand that care needs aren't static. Geoff's story demonstrates our responsive approach.  When he needed technology support, we provided it without hesitation, recognising that staying digitally connected was integral to his independence and wellbeing.

Our trusted care and support is enables individuals to continue living in the comfortable and familiar surroundings of their own home. We create bespoke care plans based on each client's individual needs. We are responsive to changing needs, including short-notice changes and urgent crisis requests. Our reliable systems ensure no visits are missed, and caregivers' daily notes are held securely online, which clients and relatives can access for complete transparency and peace of mind.

Comprehensive Support That Goes Beyond Care Visits

Our enhanced, holistic service includes many value-added supports that help elderly clients remain independent for as long as possible. When searching for home care in Bournemouth and Poole, you should expect this level of comprehensive service:

• Healthcare Coordination: With consent, we contact GPs, District Nurses, and other healthcare professionals when needed.
• Medication Management: We monitor and order medication, creams, and pads, and collect them en route to visits.
• Vital Signs Monitoring: We detect early warning signs of health deterioration and present evidence to healthcare professionals, increasing the likelihood of securing home visits or urgent appointments.
• Emergency Equipment: Our Raizer Chair enables us to safely lift clients from the floor after falls, reducing time spent waiting for paramedics and preventing unnecessary hospital admissions.
• Out of Hours Support: Our office staff cover out-of-hours calls, ensuring anyone who rings is spoken to by someone with knowledge of all clients.

The Difference Outstanding Home Care Makes

For families seeking care for elderly parents, especially when living at a distance, the anxiety about whether their loved one is truly thriving can be overwhelming. Will someone notice if Dad stops eating properly? What happens if Mum falls? Can they still enjoy life and maintain their independence?

At Right at Home Bournemouth and Poole, we provide the same kind of support we would want for our own family. Geoff's iPad might seem like a small thing, but it represents everything we believe about Outstanding home care: noticing what matters, taking action without being asked, and ensuring that the elderly people we care for can live not just safely but fully.

For adult children managing elderly care from a distance, this comprehensive approach provides genuine peace of mind. You can focus on being a son or daughter, not a coordinator of care, knowing that a trusted, Outstanding-rated team is proactively supporting your parent's independence and quality of life across Bournemouth, Poole and Christchurch.

Learn More About Our Enhanced Care Services

If you're looking for home care provision that truly goes the extra mile—for yourself or an elderly parent—we'd love to talk with you. Our 'Our Commitment To You' document outlines the extensive value-added support we offer everyone we care for, from medication management and vital signs monitoring to technology assistance and emergency support.

Please call one of our office team on 01202 280 855 to discuss how we can support you or your loved one, and request your copy of 'Our Commitment To You'.  Alternatively, you can just click on contact us below to request your copy.

At Right at Home Bournemouth and Poole, we don't just provide care—we enable independence, dignity, and peace of mind for the whole family.