Homecare Support Plans That Build Trust: Teresa's Story

We first met Teresa after her daughter reached out to enquire about our companionship support services. Since losing her husband the previous year, Teresa had been feeling increasingly lonely. Originally from Ireland, she moved to the UK at the age of 14 and built a life here, forming close friendships over the years—but sadly, many of those friends have now passed away. Her brother, who is also elderly, lives some distance away, so visits are infrequent.

To ease the quiet in her home, Teresa had begun calling her daughter several times a day—not because anything was wrong, but simply to hear a familiar voice. What she truly missed, though, was regular, in-person social contact: someone to talk to, share stories with, and enjoy the simple pleasures of everyday companionship.

Challenges and Concerns 

Despite her growing sense of loneliness, Teresa was initially reluctant to accept companionship support. She didn’t feel she needed help and was understandably hesitant about having someone unfamiliar in her home. 

While Teresa was still managing her day-to-day life, episodes of forgetfulness—especially around taking her medication—had become a source of worry for her daughter. The challenge was not only to support her practically but also to help her feel comfortable accepting that support.

Creating the Right Care Plan 

At Right at Home Lymm and Warrington South, we are committed to providing person-centred care that keeps each client at the heart of their support. To ensure Teresa felt fully involved and heard from the outset, we carried out a full care assessment, meeting with both her and her daughter to explore her needs, preferences, and any concerns she had.

We knew the key to helping Teresa feel at ease was introducing the right people—carers she could genuinely relate to. It was important to match her with individuals who shared her values and interests and who could build trust gradually, with patience, empathy, and respect.

To avoid overwhelming her, we introduced a small, consistent team. Over time, Teresa got to know each carer, and a sense of familiarity began to grow. Each carer brought their own warmth and approach, but all maintained the continuity and consistency Teresa needed. 

Building Trust and Social Connections 

With the foundations of trust in place, we were able to gently encourage Teresa to reconnect with the community around her. It began with simple outings—visits to local garden centres, shopping trips, and relaxed lunches out. These activities helped rebuild her confidence outside the home and reminded her of how much she enjoyed being out and about.

When Teresa felt ready, we supported her in joining the Oughtrington Luncheon Club—a warm, welcoming group where she could meet others in a relaxed and friendly setting. Understandably, she was a little nervous about going alone, so our carer attended with her, offering reassurance and helping ease her into conversations.

At the luncheon club, something wonderful happened: Teresea unexpectedly ran into a friend she’d known for many years but hadn’t had many chances to see recently. The surprise and joy of reconnecting brought a warm smile to her face and made her feel truly at home.

Teresa continues to go out regularly in the community. She has recently bonded with a carer who shares her beliefs and heritage, and together they visited Grappenhall Church, where she was able to light a candle in memory of her late husband. Additionally, we were delighted to have Teresa with us at The Big Green Picnic, where she met other clients and community members.

Impact to Teresa 

Since the companionship visits began, Teresa has felt significantly less isolated. She is more engaged, more cheerful, and more confident. Most importantly, she feels supported—on her own terms. For her daughter, this brings peace of mind, knowing her mum is not only well cared for but genuinely enjoying the company and connection that had been missing from her life.

Could you benefit from our Companionship Service? 

Our companionship services are available across Lymm and Warrington South and they include:

• Emotional support
• Social interaction in the community
• Respite for family CareGivers
• Company whilst doing hobbies
• Food preparation
• Light housekeeping
• Being there as a friend to listen and talk to
• Support on a day trip or even further afield
• Support with using public transport and escorting on journeys
• Help with everyday tasks, like shopping for food or clothes

Get in touch with our team in Lymm and Warrington South to discuss your needs or those of a family member.