Behind the Scenes of Care Recruitment

Recruiting for care isn’t just about filling vacancies. It’s about finding people who will bring warmth, compassion and commitment into someone’s life. 

At Right at Home North Cheshire, Recruitment Manager Kerry Jones-Stewart knows that building the right team takes far more than a checklist - it’s about understanding people, their motivations, and the heart behind why they want to care.

Kerry’s role is both challenging and deeply rewarding. After all, every day brings a new story - from those stepping into specialist care for the first time to experienced carers searching for a workplace where their values truly matter. “It’s not just about hiring,” she explains. “It’s about listening, recognising potential and matching the right person to the right client.”

A People-First Approach

The recruitment journey at Right at Home North Cheshire starts with connection. Kerry and her team take time to speak to every applicant personally, learning what draws them to care and what support they need to succeed. For some, it's a change of career; for others, it's a natural extension of who they are.

This people-first approach ensures that each new carer isn’t just qualified, but emotionally suited to home care services. Kerry's conversations are open, honest and empathetic, creating a welcoming first step into a career that's built on trust and purpose.

Finding the Perfect Match

Every client is unique, and so is every carer. Right at Home’s recruitment process focuses on matching personalities, values and communication styles, not just skills. “If someone is gentle and patient, they might be perfect for a client who enjoys quiet company,” she says. “If they’re chatty and upbeat, they might be a great fit for someone who thrives on conversation.”

It's a thoughtful process that often involves collaboration with the wider care team. By understanding the nuances of each client's preferences, we ensure that carers and clients form genuine, lasting connections - the kind that make every visit meaningful.

Quality and Trust at Every Step

Behind every successful placement lies a thorough screening process. Background checks, reference verifications and comprehensive training are vital parts of Kerry’s work - not as red tape, but as reassurance. “Families are inviting us into their homes,” she explains. “They need to know they can rely on us completely.”

Training doesn't just cover the technical side of care; it instils confidence, empathy and professionalism. Each new carer leaves induction ready not just to work, but to make a real difference.

Supporting Every New Starter

Recruitment in private home care services doesn’t end when the contract is signed. Kerry remains a constant point of contact for every new team member, ensuring they feel supported and valued from day one. Regular check-ins, mentoring opportunities and open communication channels make all the difference.

“It’s about making sure no one feels alone,” Kerry says. “When carers feel supported, they pass that positivity straight on to our clients.”

That’s what lies behind the scenes of 24-hour care at Right at Home North Cheshire: compassion, attention to detail and a genuine commitment to people. For Kerry, it's never just about hiring; it's about nurturing a team that reflects the heart of what care truly means.

For more information on the various levels of specialist care that Right at Home North Cheshire provides, and to have your questions about home care services throughout the area, contact Kerry and our friendly team today.