The Little Things That Make a Big Difference in Care

In the world of home care services, it’s often the smallest gestures that leave the biggest mark. For Kerry Jones-Stewart, Recruitment Manager at Right at Home North Cheshire, it’s these everyday moments that remind her why she joined the care sector in the first place. 

While schedules, training, and policies play their part, it's the little things (the shared laughter, the quiet chats, and the extra few minutes spent making someone feel valued) that define great care.

A Smile That Changes Everything

Kerry recalls some of the earliest visits during the pandemic. "I remember walking into a client's home for the first time, and how she looked so nervous," she says. "Having the ability to sit down, have a cuppa, and ask her about her garden. Her whole face lit up." That moment of connection set the tone for Kerry's relationship with Right at Home North Cheshire.

“It’s amazing how far a simple smile can go,” Kerry adds. “It reassures people they’re not just being looked after - they’re being cared for.”

At Right at Home North Cheshire, carers are encouraged to see beyond the task list. Whether it’s taking the time to notice a client’s new photo on the mantelpiece or remembering how they like their tea, those small details build trust and make every visit personal.

Listening with Heart

Specialist care isn't just about helping with physical needs - it’s about listening. “Some of our clients live alone and might not see anyone else that day,” Kerry explains. “So, when a CareGiver takes the time to really listen, it can make a world of difference.”

Listening shows respect and empathy. It creates space for clients to share memories, worries, or even just a bit of banter.

It’s a reminder that emotional connection is as vital as practical support.

Going the Extra Mile

Many carers at Right at Home go beyond what’s expected - whether it’s popping out to pick up a newspaper, helping someone bake a family recipe, or spending a few minutes longer on the doorstep when a client feels lonely. “Our CareGivers genuinely care,” Kerry says. “They don’t clock-watch. They understand that five extra minutes can mean the world to someone.”

These moments aren’t about grand gestures; they’re about kindness in action. Kerry believes that’s what sets Right at Home North Cheshire apart - their team’s shared understanding that every act of private home care services, no matter how small, contributes to a client’s sense of independence and dignity.

The Ripple Effect of Care

For Kerry, those little things don't just change clients' lives, they change carers too. "When you make someone smile, or help them regain confidence, it fills you up," she says. "That's what keeps people in companionship services - the feeling that what you do really matters.”

Right at Home North Cheshire continues to build its team around compassion, empathy, and respect: the values that shine through in those small, powerful moments.

Because in care, it’s not always about doing more. Sometimes, it’s about noticing more, listening more, and caring more, and those are the little things that make all the difference.

Contact Right at Home North Cheshire today for home care services that truly make you feel valued.