Why I Chose Care – And Why I Stayed

People often ask how you end up working in home care services, as if it’s a career you stumble into by accident. For me, it was family. 

My niece is thirty-two and has needed support her entire life, and watching my sister fight to get the right help opened my eyes to how confusing, fragmented, and emotionally draining the system can be. When children with additional needs become adults, support changes overnight, and not always for the better. Seeing that first-hand made something click.

A Career in Care

I’ve now worked in specialist care for over ten years, including the last two with Right at Home North Cheshire, and I’ve learned that good care isn’t about ticking boxes. It’s about understanding people, guiding families, and knowing how to navigate a system that doesn’t always make things easy.

I started in domiciliary care, learned what truly challenges people at home, and kept learning. Courses, hands-on experience, and asking questions became second nature because no two people are ever the same.

My role as Deputy Manager covers all-round 24-hour care. End of life care support, complex needs, adapting equipment, and working with a wide range of disabilities all sit side by side. The rewarding part comes when a client reaches a place where they feel safe, supported, and listened to.

That moment when someone realises we’re there for them, not rushing in and out, is when care feels right. Knowing who to contact when something isn’t working, and fixing it quickly, matters more than any job title.

What is a Typical Day?

A typical day starts with emails, rotas, and messages, then quickly moves into conversations with families, nurses, doctors, and our CareGivers. Communication keeps everything steady.

When the day ends, I go home to my own family, support my sister where I can, and switch off with a bit of television or a meal with friends on the weekend. Care teaches you balance, because you can’t pour from an empty cup.

Being There When Others Cannot

The most vital parts of my role are care, compassion, and empathy. Looking at situations through someone else’s eyes changes everything.

One client's story still stays with me. He’d been let down repeatedly (by another care service) and had nothing in place. In one day, we coordinated equipment, care, and support so he could be transferred with dignity. By the next day, everything he needed was there. He passed away shortly afterwards in a care home, but he wasn’t left without care, and that matters.

There are challenges. Sometimes clients want things that we cannot provide, and explaining that without taking away independence is delicate. Care is never black and white. The best moments, though, are often the smallest. A smile, a thank you, a laugh during a game of bingo, or a quiet conversation that reminds someone they’re not a burden. Those moments never get old.

How Right at Home Makes You Right at Home

Good private home care services should feel human, flexible, and reassuring, shaped around real lives rather than rigid timetables or assumptions everywhere today.

At Right at Home North Cheshire, care happens where people want to be, in their own homes, with unrushed visits and familiar faces. That consistency improves well-being and trust.

If you’re exploring care for yourself or a loved one and want an honest conversation with people who understand, get in touch with Right at Home North Cheshire today and let’s talk about how support can really feel.