Our ‘No Elephant’ in the room culture, for better dementia support.
Just the occasional Gorilla
Published: 04/08/2025
Hellen | Wife of Client"My husband is being supported by Right at Home at their dementia friendship group. They have been kind, considerate and caring and put a lot of thought into activities. My husband loves going to the group."
Navigating Dementia: Compassionate Guidance, Unwavering Support
Dementia is a journey filled with complex emotions, challenges, and frustrations that no one should have to walk alone. Here at Right at Home Nottingham, we understand that this journey impacts everyone involved — the person living with dementia, their family, and their friends.
We know that sometimes, the hardest part is acknowledging the full scope of what you are facing. There are sometimes things that we feel too difficult to mention, worries that sit heavy, and future concerns that can leave you feeling more isolated.
Our Commitment to You: Informed and flexible we face it together
Our dementia-friendly service is built on a simple, yet profound, foundation: We commit to unwavering transparency and deep empathy. We believe in creating a safe, judgment-free space where all feelings and facts are welcome, allowing us to build a true partnership.
This philosophy leads us to embrace what we call our 'No Elephants in the Room' Culture.
What we mean is: We will never shy away from the difficult, unsaid, or uncomfortable realities of living with dementia if they are impacting everyone’s well-being or the quality of the support being offered.
The “elephant” is not your avoidance; it is the unspoken anxiety, the challenging symptom, or the future planning need that demands attention. By acknowledging these possible realities together, with kindness and the right professional guidance, we ensure you have the clearest path forward.
What Our Culture of Clarity Means for You
Validation, Not Judgment: We start by validating your experience. We recognise that it takes courage to discuss the toughest aspects of dementia. Our commitment is to listen first, then act with a shared goal of finding solutions.
Open and Honest Communication: We are dedicated to transparent dialogue, always at your pace. We commit to discussing the realities openly and honestly. Whether it’s talking about day-to-day challenges, future planning, or simply a difficult moment, our philosophy ensures we address things directly to provide clear information and build a foundation of trust.
Empowerment Through Understanding: Transparency leads to understanding and understanding leads to empowerment. By giving voice to the "elephants," we provide all involved with the tools and confidence you need to manage challenges and celebrate every moment of joy.
Living Each Day with Dignity
At the heart of our culture is a focus on a very person-cantered support plan. This ensures we maintain independence, respect personal choices, and enhance the quality of life. We are more than just home support; we are a partner, a guide, and a compassionate presence committed to ensuring every day is lived with dignity and meaning.
If you are a family navigating dementia and want to learn more about our commitment to compassionate honesty and our 'No Elephants in the Room' culture, please don’t hesitate to contact us.
We are here to listen and help you through this journey.
If you have any questions or would like more information about our groups, please do not hesitate to contact our friendly team today. 01158800911
We can help guide you to receive the right home support.
- Fear and anxiety: Making your safety a priority, monitoring health decline and promoting independence.
- Loneliness and isolation: Feel connected to others and provide quality contact with others.
- Uncertainty: Clarity about the future and your home care options.
- Loss of control: Your decisions are being made by you, not for you.
- Cost: Be in control of your own budget and provider.
Can you say YES to the test?
Although we believe that most healthcare professionals care, the role to be effective requires some minimum requirements for it to be fit for purpose safe.
If you can say no to any of these standard questions it might be time to review your private home care options:
Take the test:
1. Are you always visited by a familiar face?
Our no stranger promise: We always send the same small team of home care professionals to build and develop a trusted personal service.
Care with understanding: Like all relationships it will be developed over time, building a strong familiar connection with your dedicated home care team.
Improved Safety: Due to familiarity our professional team are better equipped to recognise changes in your health and respond accordingly.
Peace of Mind: Knowing that you will always be supported at home by someone you trust, can provide immense comfort.
2. Have you arranged a specific time and is it on your terms?
Independence: Your chosen routines should always be listened to and respected, allowing you a sense of freedom to enjoy daily life on your terms.
On your terms: You should always be in control, choosing your preferred time's and day's for each visit, it matters!
Dependable: Once we have this arranged your required home support, your chosen team are then dedicated to those visits, come wind rain or shine, through out the year.
3. Do you have enough time?
Home care should not be rushed and you should always be in control to make your own decisions and choices. Good home support will support you to live independently, with a sense of freedom to live your life to the full.
4. Does your home support document your unique specific details?
Keeping you safe: Your unique information should ALWAYS be written down and developed over time, it is called your Care Plan, it is a very detailed blueprint and specific guidance to provide the best home support.
Improving Well Being: Covering fundamentals like, lifestyle and preferences, medication, medical conditions and other frailties that might need supporting. It's not to be underestimated that the detail in your Care Plan is essential to both your well being and safety.
Christopher Tansley | Managing Director (Rig ht At Home Nottingham)"Great home support is living life on your own terms. It's about freedom, not a takeover! This sentiment perfectly captures the essence of what our dedicated professionals provide. They empower individuals to thrive in the comfort and familiarity of their own homes and communities, ensuring dignity and freedom are always maintained "
