Safe and supportive care during the COVID-19 pandemic

Keeping our Clients safe and connected during the coronavirus outbreak

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Published: 29/12/2019

At Right at Home, we understand that it is crucial for our Clients and their families to receive the very best support and expertise from their CareGivers. Whilst we always try and go the extra mile, now it is more important than ever to ensure that our Clients receive exceptional care and support, with many shielding or self-isolating at home.

What we are doing to keep your loved ones safe during this time:

Reducing the impact of isolation
Our care isn’t just about completing tasks. Social interaction is very important for mental health and wellbeing and a visit from one of our CareGivers can really put a smile on a Client’s face and boost morale.

Helping Clients to stay connected with family
We are also supporting Clients to use technology to video call and talk to family members and friends.

Supporting with shopping and prescriptions
We are on hand to pick up essential items for our Clients and collect prescriptions to avoid unnecessary contact with others.

Ensuring our Clients remain safe with our continued care and support
Where necessary, we use government guideline Personal Protective Equipment (PPE) to ensure your loved ones are as comfortable and safe as possible. We are there to care so family members can continue to self-isolate to further minimise the chances of spreading infection.

We are highly trained
All of our CareGivers receive robust training which includes infection prevention, handwashing and the safe use and removal of required PPE. Our CareGivers will also clean any surfaces that they have touched during the care call.

Maintaining health
Our trusted relationship with our Clients means that we can spot any changes in their health and adapt our care and support appropriately. We can also notify loved ones if anything new arises.

We understand that this is a worrying time and you will be concerned about your loved ones but we want to provide you with peace of mind that we are doing everything we can to keep our Clients safe and comfortable at home.

If you would like more information on how we are supporting Clients or have any questions, please contact us on 0208 642 4829 .