Mr A - Nominated for National Office "Making a Difference" Award

We are incredibly proud to share the story of Mr A, a Client of Right at Home Portsmouth, and his lead carer Angela, who have worked together on an extraordinary journey of recovery and rehabilitation. They have been nominated for a “Making a Difference Award” at our National Office, and it’s easy to see why.

A Journey of Recovery

Mr A sustained a traumatic brain injury following a road traffic accident. Shortly after Right at Home began supporting him with domiciliary care, Angela, a nurse by background, started working with him. Angela explains:

"As a nurse, I understood that recovery is not only a physical process but an emotional and psychological journey as well — and one that we are privileged to be a part of."

Working alongside a specialist therapy company, Mr A’s rehabilitation goals were set collaboratively, and Right at Home carers were brought in to support him in achieving them. Prior to his accident, Mr A had been a healthcare support worker in a mental health unit — a background Angela shares — which helped them quickly build rapport and trust.

Building Trust, Consistency, and Independence

Angela’s approach focused on trust, consistency, patience, and empathy. She worked closely with Mr A, his therapy team, and fellow carers to ensure communication was clear and that his therapeutic goals were being met.

Small but meaningful tools were introduced to support W’s independence. For example, a daily whiteboard acts as an aide-mémoire, helping him organise tasks and track his progress. In social situations, Angela and the team guided Mr A through activities such as supermarket shopping during “quiet hours,” using ear loops to reduce noise, and reviewing each outing together. Over time, Mr A can now manage these activities independently and with confidence.

Angela notes:
"Our role wasn’t just caring; it was human. We advocated for therapy adjustments when we noticed overstimulation, introduced memory aids to support independence, and, with consent, involved family in care planning to foster connection and hope. Most importantly, we treated W with dignity, reinforcing his identity beyond his injury."

Remarkable Progress

Mr A’s progress has been truly inspiring:

• Increased self-esteem and interest in life

• Initiative with home projects

• Improvement in speech and confidence

• Walking the dog confidently

• Smiling more often

• Taking the first steps toward regaining his driving licence

Angela reflects:
"The difference we made was in being a consistent, compassionate presence during a time of uncertainty. We gave him more than care — we gave him hope."

Wayne’s nomination for the Make a Difference Award reflects the dedication, empathy, and professionalism of carers like Angela, who make a tangible, life-changing impact on the lives of Clients every single day.