Care Coordinator (Part-Time) – London

Job Description – Care Coordinator – Right at Home Central London

Job Title

Care Coordinator (Part-Time)

Location

Central London

Reports To

Registered Manager / Business Owner

Hours

Part-time, approximately 16–20 hours per week (working pattern to be agreed)

Job Purpose

The Care Coordinator is responsible for supporting the effective day-to-day coordination of care services, ensuring Clients receive safe, high-quality and reliable care while supporting Carers to deliver excellent service.

The role focuses on rota management, scheduling, communication and maintaining continuity of care. The Care Coordinator plays an important role in ensuring operational efficiency and excellent client satisfaction.

Key Responsibilities

Care Coordination & Scheduling

Create and maintain efficient care schedules and rotas

Allocate care visits safely and effectively based on Client needs and Carer availability

Respond promptly to rota changes, sickness, annual leave and emergency cover requirements

Minimise missed or late calls through proactive planning

Client & Carer Support

Act as a key point of contact for Clients, families and Carers

Communicate professionally and compassionately with all stakeholders

Support continuity of care by matching clients with suitable Carers

Help resolve day-to-day operational issues quickly and effectively

Administration & Compliance

Maintain accurate Client and Carer records

Update care systems and scheduling software as required

Ensure documentation is accurate, up to date and compliant

Support with audits and operational administration where required

Team Support

Work closely with the management team to support service delivery

Assist with onboarding and workforce planning where appropriate

Provide general office and operational support as needed

Emergency Cover

Support with emergency care-call cover only where absolutely necessary and as agreed

Ensure coordination responsibilities remain the primary focus of the role

Person Specification

Essential

Experience in a Care Coordinator, Scheduler, Administrator or similar role
or

Strong experience within domiciliary/home care

Excellent organisational skills

Strong communication and interpersonal skills

Ability to prioritise and manage competing demands

Good problem-solving skills

Confident using IT systems and scheduling software

Professional, calm and proactive approach

Desirable

Previous experience within domiciliary care

Knowledge of care planning or rostering systems

Understanding of CQC requirements and regulated care services

Experience working in a fast-paced office environment

Personal Attributes

The successful candidate will be:

Compassionate and Client-focused

Highly organised

Reliable and accountable

Flexible and adaptable

Calm under pressure

Positive and solution-focused

Key Performance Indicators

Success in this role may be measured by:

Efficient rota completion

Reduced missed/late calls

Client satisfaction

Carer retention and engagement

Accuracy of records and scheduling