100% Client Satisfaction and a 8th 5*Star Employer Award in a row
Client & Carer Anonymous Survey Results
Published: 30/04/2026
Introduction
30th April 2026
Independent research company, Workbuzz recently surveyed more than 2000 Right at Home team members across the UK, in the homecare provider’s annual anonymous survey. Your local Reading & Wokingham District branch was one of a number of individual Right at Home offices to be awarded local 5*Star Employer status following the surveys in 2026, with an amazing 99% Engagement score based on a 100% response rate (that is, every single local employee responded to the survey).
To win an award like this is rare in any industry, but especially in Care, and especially for 8 years running...
;)
Why this is important
Twyford Office Owner and Managing Director Kevin Lancaster said
“When I opened my own homecare company just over 8 years ago, to serve the Reading & Wokingham District, I did so with a determination to build a team and a service that I could be proud of and that I would be genuinely happy to support any of my own family or friends. I am so proud of the results of this years surveys of the Right at Home Reading & Wokingham District clients and carers.
To have once again recorded 100% Client Satisfaction in the anonymous surveys (that is every single person responding to the survey, in each of the 8 years we have been operating, has said they would recommend us to others) is a phenomenal testament to the wonderful team we have built.
Also for a 8th straight year, WorkBuzz have awarded us the coveted "5*Star Employer" status as an individual office. For a company in any of the industries WorkBuzz works in to achieve this accolade is quite something, but to do it in such a challenging sector as the Care Sector is amazing. Very few Care Companies achieve it even for one year, so to have been able to sustain the high standards required for 8 years (and counting!) is just wonderful, even within the Right at Home Network where a large proportion of offices also won this award in 2026.
Looking at the detail of the (anonymised) feedback we get from WorkBuzz, the synergy and link between high levels of staff satisfaction and engagement and the correspondingly high levels of client satisfaction are totally clear again this year. We have from Day One held and promoted the view that in order to deliver first class high quality care is not just saying that's what you do in your brochures and website. It is only possible if you hire, train, support and retain a highly motivated team who are ready and willing to go the extra mile for their clients - to support them just as they would their own loved ones. ”
;)
Interested in what our clients and carers think about us?
Although completely anonymous, the clients and carers completing their annual satisfaction surveys are free to provide comments to support their answers.
Here are just a few from the 2026 results for the Twyford-based Right at Home Reading & Wokingham District service:
Carers - on what it is like to be part of our team
"Communication is brilliant, and you always feel valued as a team member"
"The care very much about there clients & carers"
"As well as caring for clients, they make sure all employees are cared for. They are very understanding especially in a situation where you need someone to cover unexpectedly."
"Offer good quality care. support clients and employees"
"Right at home works well as they are centred on the quality of care given to the clients. One size does not fit all and Right at Home ensures that carers match clients to give their best. High quality care and very supportive to both staff and clients. Going above and beyond is not an option, it is a must."
"I would not change anything apart from new quality carers to join Right at Home"
"Amazing management and support"
Clients - on the service they receive from that team
"The care team supporting my mother in law have been fabulous - kind, caring and understanding in a sympathetic way. Her care has been very person specific and perfect for her."
"Right at Home have been assisting my frail Mother for over five years now. They know her very well and are very approachable at all times. Often the team have gone above and beyond our expectations in Mum's care. The team are dedicated, compassionate, cheerful and respectful. They are clearly very well trained, and pick up on the slightest issues to do with Mum's health or general welfare, giving us as family peace of mind."
"Great team always very professional and willing to go the extra mile. Easy to contact and communicate with. Do not hesitate to use them"
"The team at RAH consistently go above and beyond in the care they provide"
"They are the best care agency I have ever dealt with either personally or professionally"
"Amazing, dedicated team who work tirelessly to give the highest standard of care"
Check out some of the detailed feedback on the Infographic above, and contact us (phone, internet, or good old fashioned legs - pop in and see us and chat face to face) if you or a loved one needs a bit of help around the home or are finding some aspects of independent living a bit more tricky than in the past. We'd be happy to explain what our amazing team of caregivers could do to help.
Right at Home Reading & Wokingham is recruiting. If you are interested in a rewarding and fulfilling role, supporting local people in the community, please get in touch – we’d love to talk.
Click/tap on the "Join Our Team" button on our website home page to read more, and apply on-line.
Or simply give us a call on 0118 207 0600 and ask to speak to Leisa or Ruth who will be happy to tell you more about what makes a Care role at Right at Home different.