What happens after we receive your care enquiry?

What Happens After We Receive Your Care Enquiry?

At Right at Home Mid Cheshire, we provide high-quality, personalised home care in Northwich, Winsford and Knutsford, supporting people to live safely and independently in their own homes. We understand that making an enquiry about care can feel like a big step, which is why we treat every enquiry with care, respect and sensitivity.

From your first contact with our friendly local team, our priority is to make sure you feel supported, informed and reassured throughout your care journey.

Understanding Your Care Needs

As soon as we receive your enquiry, our experienced office team will take time to understand you or your loved one’s needs, preferences and goals. Whether you are looking for companionship care, personal care, or medication support in your own home, we will guide you through the options available.

We will then arrange a home visit at a convenient time to complete an assessment. While the word “assessment” can sound daunting, this is simply an opportunity for us to get to know you better and begin creating a personalised care plan that reflects your lifestyle, routines and what matters most to you.

Your Personalised Care Plan

Your care plan will clearly outline the support you need from daily living assistance, companionship to specialist care, right down to the small details, such as how you like your cup of tea! We also include information about hobbies, interests and personal routines, helping us deliver truly person-centred care at home.

Our visits are always unrushed, and we carefully match our highly trained Care Professionals based on shared values, interests and experience. This ensures continuity, trust and familiar faces, helping you feel comfortable and confident with your care.

Starting Your Home Care 

Once your assessment and care plan are complete, we will agree on a suitable start date, often within just a few days, depending on your preferences. During the first few weeks, we introduce your Care Professionals and carry out regular check-ins to ensure everything is running smoothly.

You will also have access to our secure online portal, where you can view care schedules and visit notes. This provides peace of mind and full transparency for families and loved ones.

Ongoing Support and Reviews

At Right at Home Mid Cheshire, quality care doesn’t stop after your service begins. We regularly review and adapt your support to ensure you continue receiving high-quality care.

As your needs change, we can increase or reduce support quickly and seamlessly, always working in partnership with you and your family.

If you’re looking for trusted, professional home care in Mid Cheshire, our local team is here to help every step of the way.