It’s not just our business owners who are doing well, they have inspired excellence among their local office teams. “It’s been particularly rewarding to see some of our CareGivers achieving recognition for their willingness to go the extra mile,” says Group Operations Director, Lucy Campbell. “At our annua
l conference in September, we launched our Right at Home CareGiver of the Year Award. Our first winner, Yvonne Smith, herself 70 years old, reduced the room to tears with her amazing attitude towards helping others. The following month, 23-year-old Cardiff CareGiver, Ross Camacho, won the Gold Award for Exceptional Newcomer, at the Wales Care Awards.”
In September, Right at Home’s annual conference, addressed the challenge of building trust with the franchisor, through strong network relationships, and building trust with Clients, their families and the wider community. “As a franchise, we are consistently working together to achieve a very high standard across the UK,” says Lucy. “Over this year, our homecare review score increased to 9.8/10, and all our business owners have achieved a 100% record of ‘Good’ or ‘Outstanding’ CQC inspection results. This is down to the commitment and dedication we share as a network to the future of Right at Home.”
And the icing on top of a very successful year? For the 6th consecutive year Right at Home received a five-star franchisee satisfaction rating, and were awarded Best Management franchise for the 3rd year, thanks to the anonymous feedback from franchisees in the annual WorkBuzz survey! “When we began franchising,” Lucy continues, “we had a clear vision: To be recognised as the best business in homecare. We wanted to be rated the best provider of homecare services and among the best franchise systems. We began to achieve this in 2016 when we first won our Best Franchise Award, as well as becoming the UK’s most highly recommended national homecare provider, with a group review score of 9.5/10. We maintain this standard three years on.”
As you reflect on what you hope to achieve in 2019, why not think about adding your skills and commitment to excellence in care to Right at Home, just like our two newest franchisees, Grantley Lynch and Tracey Shehan:
- Grantley opened Right at Home Medway in July. With a passion for people and a desire to see them prosper, his main goal through his Right at Home business is create opportunities and career developments for people in his local area.
- Tracey opened Right at Home Hemel Hempstead on 1st October. Already involved in the care industry, Tracey’s passion for quality care combined with the Right at Home ethos to providing the highest quality care, were a perfect fit.
“There really has never been a better time to be part of this network,” says Lucy. “We would love for you to see amazing results in your own life, in 2019, just as we know we will continue to see throughout the network.”
Contact Right at Home, and see what we can do to help you achieve your own career goals.
