CEO pays tribute to ‘exceptional’ CareGivers after national award win

Published: 13/09/2021

Right at Home, the UK franchise providing premium quality homecare and companionship services, is celebrating winning its fourth Best Franchise Award.

 The national awards recognise the leading franchise groups across all business sectors and are a highlight of the franchising calendar.

Right at Home, which has 60+ locations around the UK, was named a finalist after achieving standout results in the 2020/21 Franchise Satisfaction Benchmark Survey, run by award organisers WorkBuzz.

The survey quizzes thousands of franchise owners, allowing them to anonymously rate their franchisor on everything from training and support to shared goals and how the experience of being a franchisee compares with their expectations.

From its survey results, Right at Home was named a Five Star Franchise for the eighth year running; the only UK care franchise to achieve this. It went on to be judged on performance and leadership, as a finalist in the Best Franchise Awards.

Right at Home CEO, Ken Deary, paid homage to the business’ network of CareGivers, who work on the frontline in the fight against Covid-19 as they support highly vulnerable Clients to live safely and manage their independence in their own homes.

Ken said: “I am incredibly proud of our very special network and the tremendous efforts they have gone to during the pandemic.

“To be announced as a winner at the Best Franchise Awards last night and a finalist in November’s British Franchise Awards – two key awards in the franchising calendar – is a great testament to the outstanding work of our network and how now, more than ever, they are truly living and breathing Right at Home’s motto of making a difference every day.

“Thank you to every single Franchise Owner, all of our staff across the network, the team at National Office and of course, our exceptional CareGivers who are out on the front line during these challenging times. These achievements are a real team effort and it is a true reflection of the power of collaboration, as we work together to keep our Clients safe at home whilst supporting our NHS.”

Steven Frost, CEO of WorkBuzz said:

“During the most challenging of years, there has never been a more important time to celebrate how great franchisors have supported their franchise networks.  Every Winner and Finalist was significantly impacted by the pandemic but demonstrated great leadership and innovation – some even launched brand new digital offerings when faced by lockdowns. Once the pandemic is over, these franchisors will bounceback quickly and their franchisees will not forget the leadership and support they provided when they really needed it. I would like to congratulate them all on what they’ve achieved and the difference they’ve made.”

Suki Dehal, Head of Franchising for sponsors Lloyds Bank said: “We are delighted once again to be able to sponsor the prestigious WorkBuzz Best Franchise Awards. The judging process has been different this year, given the nature of 2020 as a whole. Nevertheless, it was truly inspiring to hear how franchisors have adapted to the current climate to ensure that their networks continue to thrive moving forwards.

“All categories remained highly competitive as ever and all nominees deserve immense recognition for what they have done during one of the most challenging years in recent memory.“

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