Hesam Resalaty
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When Hesam Resalaty joined Right at Home in December 2024, he took a radical change of direction, joining the homecare sector from a background in structural engineering in the oil and gas industry. One year later, as the Owner of Right at Home Hemel Hempstead, Hesam reflects on his bold career change, the steep learning curve of running a care business, and the sense of purpose that now drives him every day.
“Engineering used only the logical side of me”
“From the beginning, I knew engineering wasn’t for me,” Hesam explains, “Because it didn’t give me the emotional satisfaction I was craving. Engineering used only the logical side of me — calculations and pure logic. There was nothing that satisfied my soul. You rarely involve your feelings in engineering, and I wanted something that could bring a smile to someone’s face, make them happy, change their life, even just make their day.”
After exploring other business ideas — “even petrol stations,” he laughs — Hesam discovered the care sector. “It just felt perfect, exactly what I had been looking for without realising it.”
Finding the right fit
As an engineer, Hesam approached his next career step with methodical research. “I looked at Right at Home’s values and felt they aligned with my own — integrity, trust, respect,” he says. “I reviewed other franchises, too, but the commercial side felt more prominent elsewhere. Right at Home simply felt right.”
That decision has since been reinforced through every stage of his journey. “I joined Right at Home last December, so it’s been just about a year now. It’s been a massive learning curve for me, but I’m really enjoying it.”
A personal connection to care
Hesam’s inspiration for joining the sector also came from home. “In addition to wanting something that fulfils me personally, I also have ageing parents. I accompanied my father to his planned operation last year, and that really got me thinking about care. Things that had never felt like an issue suddenly became very real.”
He adds, “My father had a couple of operations — the last one was on his heart. I accompanied him to hospital and supported him during recovery. That experience made me more determined and more understanding of people with similar conditions and needs.”
His wife’s career in healthcare offered further insight. “My wife is a radiographer with the NHS. When she worked full-time, being on call meant we couldn’t plan weekends away. You never know when you’re needed. It made me more aware of how hard our Carers work — evenings, early mornings, weekends and non-weekends. I appreciate them a lot more.”
“If you don’t love it, you can’t do it”
Today, Hesam leads a growing team of around 20 Carers. “When I took over, we had about 15. The most rewarding part is seeing Clients happy and reading feedback from families about how a ‘lovely Carer changed my life’ or ‘made my day’. It feels like family.”
He’s equally candid about the realities. “Care is demanding. If you don’t love it, you can’t do it. Not everyone can — you need to have it in you: Compassion and a kind heart.”
That commitment to compassion extends to how Hesam runs the business. “From day one, I promised myself I’d never create a critical environment. I want people to feel appreciated — a loving, supportive culture. Based on the team’s feedback, I think we’ve done that. There’s no culture of criticism; we learn and improve together.”
Building community connections
“Community involvement isn’t yet systematic,” Hesam admits, “but we’ve done a Valentine’s event supporting the British Heart Foundation; a Christmas party; the Dementia Adventure ‘Big Green Picnic’; and free chair-based exercise sessions.”
His team also attends the OPALS – Older Persons Activity Learning and Safety events, helping educate the public about homecare and offering practical advice. “Some people don’t really know the difference between home care and a care home,” he says. “We help them understand what we do and even support them with things like replacing walking-aid ferrules.”
The results speak for themselves: “We have a verified 10 out of 10 score on homecare.co.uk from Client reviews, which we are very proud of.”
“Compliance support has been invaluable”
Having joined a new and heavily-regulated sector, the backing of Right at Home’s National Office has been central to his success. “If I had to choose one thing that’s helped immensely, I’d say compliance support. It’s a very specialised area and also one of the most challenging, so the guidance from National Office has been invaluable.”
He particularly values the in-person visits from the Compliance Team. “Online support is good, but nothing replaces being here, listening and going through things together. They provide improvement suggestions; we implement them and review them at the next visit. As a result, we’ve been rated Outstanding internally by Right at Home’s National Office, and they believe we could achieve an Outstanding CQC rating.”
The resale experience
Hesam entered the network through a resale rather than starting from scratch — and this is another area where the franchise support gave Hesam the confidence he needed. “The first step for me was calling National Office after doing my own due diligence and research. Honestly, even when I dialled the number, I wasn’t sure if I should hang up or not. But then I spoke to Chrissie, and just from her voice I felt I could trust her.”
“From there, the support from Chrissie, Kate, and the rest of the National Office team has been amazing. During the handover and the purchase process, we worked closely with them and the nominated franchise resale agent. That really made the whole process much smoother.”
He says, “The biggest advantage of a resale is that you don’t start from zero. You already have Clients, a CQC registration, and a team of staff and Carers in place. The disadvantage is that you pay more, because you’re essentially buying someone else’s efforts and investment into the business. But overall, I think it’s a very good route.”
Learning from others
Hesam is also appreciating the benefits of talking to his new peers within the Right at Home network. “Hearing others’ challenges and successes makes it real and shows how much we have in common,” he says.
“It makes you realise that you’re not alone.”
Vision for the future
Looking ahead, Hesam’s ambitions are clear. “My vision for the next two or three years is to serve as many people as we can across our large territory with truly high-quality care. Too many people pay a lot and don’t get the quality they deserve. I trust our team. We’ve been a Top 20 Home Care Provider in the East of England for the fourth time in 2025 and a Five-Star Employer. We’ve also been nominated in two categories at the Great British Care Awards and two at the National Care Awards. We want to grow, be better known locally, and employ more local people.”
Update: In the weeks following this interview, Right at Home Hemel Hempstead was named Domiciliary Care Provider of the Year at the National Care Awards 2025, highlighting their unwavering commitment to providing exceptional care in their community.
“Be ready for hard work – and trust the model”
When asked what advice he’d give to someone considering joining Right at Home, Hesam doesn’t hesitate:
“Make sure your personal values align with the organisation’s — that’s where the fulfilment comes from. Be ready for hard work. And trust the franchise model and follow the system. Many people have done it successfully, and if you work hard and follow the model, the rewards do come.”
He pauses and adds with a smile, “It’s been challenging, but incredibly rewarding. I’m really enjoying it.”
Inspired by Hesam's story? Discover how you could build a rewarding business with Right at Home. Contact our Franchise Recruitment Team today on 0151 305 0770 or contact franchising@rightathome.co.uk.