Our Culture and Care Values
We are committed to providing exceptional quality value-based care.
Right at Home UK differs from many other national care providers in that it’s family-owned and run. Founder and Chairman, Ken Deary, built Right at Home around his core values of treating people well and insisting upon high standards.
This passion and commitment to quality has guided Right at Home to become a recognised Five Star Employer. We have also earned a superb regulatory inspection record and the highest Client recommendation scores of any national homecare provider.*
Owner and Chairman
“Collectively, we pride ourselves on going the extra mile and we recognise that our care teams are the life-blood of our business, so we do everything possible to make them feel valued and well-supported for the amazing work they do.”
What are the core care values of Right at Home?
At Right at Home, our values are at the heart of everything we do. It is our commitment to these four core values that enable us to deliver on our promise of improving the quality of life for our Clients and their families.
We understand that trust is fundamental to building strong, collaborative relationships with our Clients and their families. We pride ourselves on maintaining confidentiality, offering a discrete service, and gaining the total trust of our Clients.
We are committed to providing high-quality care services and support; the same kind of care we would like for our own family. Our outstanding recognition from the CQC, local and national awards, and our Clients’ testimonials all reflect our dedication to quality.
We pride ourselves on person-centred, outcome-focused care, delivered with compassion, sensitivity, and without judgement. Our Carers are all passionate about changing the lives of others and complete their duties with compassion and a real sense of purpose.
We promote an all-inclusive culture, where colleagues and Clients can be themselves. We never discriminate based on background, gender, religious beliefs, or sexual orientation. We respect people’s wishes, seek to understand their aspirations, and support them to achieve their personal goals.
Our core values provide the foundation for our business and bind the Right at Home network together. Above all, we foster an inclusive and completely anti-discriminatory culture where our colleagues and Clients work together and celebrate their differences.
What our values and principles in care look like
Fostering trust from the outset, we carefully match Clients and CareGivers to build long-lasting bonds. Our staff are there to listen to our Clients and to support their preferences.
To ensure quality, we professionally assess every Client’s needs to create a personalised care plan. We maintain close contact with other people who support our Clients (family, friends, and other healthcare professionals), keeping meticulous records that are easily accessible. We believe that we can offer the best value-based care if we all work together.
When it comes to compassion and respect, we make sure to offer only the level of care that our Clients are comfortable with. Our CareGivers build mutual companionship with every Client to understand their wishes and to help them achieve their goals.
Underpinning our values in care are the service standards that we offer across the board:
- Round the clock, 24/7 care, and support
- A full 60-minute care visit, every time
- A thorough Personal Care Plan for every Client
- Care delivered by highly-trained CareGivers
- Respect, consideration, and support for everyone
What makes our homecare different?
We are responsive – Clients and their families can contact the Right at Home team at any time. Care managers are available 24 hours a day, seven days a week, and 365 days a year. Our Clients’ wellbeing is always our top priority.
We are selective – We employ only the best CareGivers whose values in care marry up with our own. We afford every member of staff thorough training before carefully matching them with the right Client.
We are flexible – If a Client or family member is unsatisfied with a particular CareGiver, all it takes is a phone call to make a change. We operate nationwide and can match our Client with another suitable member of the Right at Home team.
We are protected – We carry all of the necessary liability insurance coverage so that all of our Clients and their families are fully protected. To ensure only the highest quality staff support our Clients, all our CareGivers are employed directly by their local office. All staff undergo rigorous Disclosure and Barring Service (DBS) and reference checks, together with ongoing training. For this reason, we will not use agency staff.
Current rating on homecare.co.uk, the UK’s biggest independent homecare review site.