Right at Home UK Achieves 5-Star Franchisee Satisfaction Award Following Glowing Network Feedback

We are thrilled to announce that Right at Home UK has secured a 5-Star Franchisee Satisfaction Award.

This highly valued accolade comes as a direct result of feedback from our network’s Franchise Owners, in a confidential annual survey analysed by independent employee engagement specialist WorkBuzz.

The survey measures satisfaction levels across five key areas of a franchise business model.

These are: Training and Support, the Franchise System, Culture and Relationships, Leadership, and Overall Satisfaction.

WorkBuzz awards 5-Star Franchisee Satisfaction to franchisors that receive above-average feedback on all these areas.

This latest recognition reflects our unwavering commitment to supporting franchisees to deliver high-quality, person-centred care to their Clients, wherever they are in the country.

Over the past year, we have strengthened this support, giving local offices greater access to expert guidance, best practice and specialist knowledge to help them build highly trained, compassionate teams and continually enhance their services.

We have also invested heavily in specialist training and innovation, helping Carers support more people with complex and evolving care needs. This means more families can benefit from tailored care that provides reassurance, promotes independence and enhances quality of life at home.

Right at Home UK CEO Lucy Campbell said:  

“Providing our Franchise Owners with the best possible support is a key driver for every member of the National office team, ultimately ensuring that more families can benefit from tailored care that provides reassurance, promotes independence and enhances quality of life at home. 

“To receive such prestigious recognition from our network, particularly following the investments we have made to further strengthen our support over the past year, is a tremendous achievement and one that we are immensely proud of.  

“It reflects the strength of our relationships with our incredible franchisees and our shared commitment to delivering exceptional care across the UK.” 

Lucy emphasised that while Right at Home UK is delighted to have achieved the 5 Star status, the National Office support team has no intention of resting on its laurels.  

She explained: “We have big ambitions for Right at Home UK, and there are undoubtedly areas where we can continue to raise the bar. Our aspiration isn't simply to achieve 5-Star status, but to continue to build a network and support offering that consistently sets the benchmark for our sector. We are determined to keep listening, improving and delivering on that ambition."