Right at Home UK celebrate hat-trick of awards success

Published: 03/12/2021

National homecare provider Right at Home, swept the board at the British Franchise Association (bfa) awards this week, picking up three national accolades including the prestigious Franchisor of the Year Gold Award. 

After picking up the WorkBuzz Best Management Franchise Award in the morning, the celebrations continued at the gala dinner that evening, when Right at Home Franchise Owner Alastair Shanks won the Local Focus Franchisee of the Year Award, and Right at Home UK collected the most coveted accolade the franchising industry has to offer - the Gold Franchisor of the Year Award.


Best Management Franchise 2021

The WorkBuzz Best Franchise Awards are based on independent, anonymous feedback from thousands of franchise owners on the service and support they receive from their franchisor. Franchisors are benchmarked against each other based on this feedback, and the brands with the best results are then judged on their performance by a panel of experts to crown the award winners.

Right at Home UK’s COO, Lucy Campbell said: 

“The WorkBuzz Best Franchise Awards mean a great deal to us as they are based on real feedback from across our network. I am extremely proud and honoured to know that our network values and appreciates the support we provide.

“This year we have significantly developed our support offering, adapting our approach to ensure we consistently strive to be an employer of choice and a consistently successful franchise system. This latest achievement is the well-deserved recognition for our National Office team, who help us to deliver on our promise to provide the best support to our network. A massive well done to you all.”

This year’s survey saw Right at Home retain its Five Star Franchisee Satisfaction accolade for the ninth consecutive year, with an overall score of 91/100. It is the only care provider to have achieved this impressive track record. 


Local Focus Franchisee of the Year

The evening kicked off with the Franchisee Award categories, and the team were thrilled to see Alastair Shanks, Franchise Owner of Right at Home Guildford & Farnham and Right at Home Twickenham, commended for having gone the extra mile to make a difference to the lives of staff, Clients and members of his local community. 

At the beginning of the pandemic, Alastair and his team identified a need for additional support for vulnerable people in the local community. The Friends of Right at Home scheme, set up as a voluntary service, recruited 176 volunteers and supported over 130 people per week with shopping and phone companionship. 


Franchisor of the Year Gold

The bfa HSBC British Franchise Awards, dubbed ‘The Oscars’ of the franchising industry, celebrate the very best in ethical franchising. 

The judges recognised that in the face of adversity, Right at Home has not only survived, but truly thrived. Despite an undeniably difficult year for the social care sector, the network of 70+ franchises demonstrated incredible resilience; upholding quality standards, committing significant investment and fostering a family-feel ethos to achieve sustainable growth. 

Speaking on the Franchisor of the Year (Gold) Award, Right at Home UK’s CEO, Ken Deary, said:

“To say I am proud would be an understatement. This award is a true testament to the hard work and dedication that has been demonstrated by the network over the last 12 months. This tremendous achievement reflects our unwavering commitment to upholding franchising standards. It is wonderful to see that the brave steps we have taken to innovate and future-proof our network are receiving this recognition within the franchising industry.’’