Right at Home Guildford & Farnham's Newest Adventure
Introducing The Care Advisors
Published: 12/05/2026
What is a Care Advisor?
Starting the journey into health and social care can feel overwhelming, especially when families are faced with complex information, unclear funding options, and emotional decisions about the right support for a loved one. Many people find themselves unsure where to turn or how to begin.
At Right at Home Guildford & Farnham, we understand how challenging this process can be. That’s why we’ve developed our Care Advisory Service - a source of expert guidance designed to support families every step of the way. Our experienced team helps you make sense of the UK health and social care system, providing clear, practical advice tailored to your individual circumstances.
Whether you’re exploring care options for the first time or navigating ongoing needs, our aim is to simplify the journey and remove uncertainty. We take the time to listen, understand your situation, and offer reassurance when it matters most. Our goal is simple: to ensure you feel informed, supported, and confident in every decision you make, giving you peace of mind and helping your loved one receive the care they truly deserve.
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The Need for Expert Guidance
Understanding how care is funded can feel like one of the most confusing parts of the journey but it doesn’t have to be. When it comes to financial assessments (often called the means test), many families aren’t aware of key thresholds, such as the £23,250 upper limit in England. Knowing whether you’re classed as a self-funder or eligible for Local Authority support can make a big difference, and getting clear advice early on helps avoid unexpected surprises later.
It’s also important to understand how funding impacts the type of care you receive. Local Authority-funded care can sometimes be more structured, with shorter visits and less flexibility. In contrast, private or self-funded care offers greater choice and consistency. At Right at Home Guildford & Farnham, for example, we provide a minimum one-hour visit, allowing time to deliver truly personalised, relationship-led support.
Another area that often causes confusion is NHS Continuing Healthcare (CHC). Many people assume it’s based on a specific diagnosis, but it’s actually awarded based on care needs. We also guide families through the Fast Track Pathway, ensuring those with urgent, end-of-life needs can access support quickly and with dignity.
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“The launch of our dedicated Care Advisor approach is our promise to families that they don't have to face this journey alone. It’s an operational service built on a robust, continuously updated knowledge base that ensures every member of our team is an expert in UK care funding and complexity. By raising our internal knowledge base, we close the gap on the public's understanding, allowing us to provide rapid, accurate, and truly tailored support when they need it most.”
– Rhys Bailey | Deputy Managing Director, Right at Home Guildford & Farnham
Our advisors can often arrange care within 24-48 hours, helping you avoid lengthy Local Authority assessment delays where appropriate and ensuring your loved one receives support when it’s needed most. We provide clear, up-to-date guidance on financial support, including non-means-tested benefits like Attendance Allowance. A simple but important tip - such as calling the helpline to secure a date-stamp for potential backdated payments - can make a real difference financially.
Beyond funding, we connect families with trusted specialist resources. Whether it’s emotional and practical support through the Admiral Nurse Dementia Helpline or guidance from organisations like Dementia Adventure, we make sure you’re aware of the help available beyond traditional care services.
Ultimately, our role is to simplify the journey, reduce stress, and ensure you feel supported at every stage. You don’t have to navigate this alone; our team is here to provide clear advice, compassionate guidance, and practical solutions tailored to your situation.