The Importance of Right at Home GF's No Strangers Policy

At Right at Home Guildford and Farnham, we believe that high-quality homecare is built on more than just tasks; it’s built on trust. That’s why we have a strict "No Strangers" policy, a reflection of our commitment to your loved one’s safety, comfort, and well-being; this isn't just a rule… It’s a promise that every Carer who enters a client's home is a familiar, trusted face.

Why Our No Strangers Policy is Vital for Trusted Care

We understand that inviting someone new into your home can be daunting, especially for those living with Dementia. Our "No Strangers" policy ensures that every client is introduced to their dedicated care team from the very beginning. This small, consistent group of carers learns your loved one's specific needs, routines, and preferences, creating a personalised care experience that makes them feel safe and respected. 

Why We Prioritise Familiarity

For a person living with dementia, consistency is key… A constant flow of new faces can cause confusion, anxiety, and distress. Our "No Strangers" policy helps to reduce this. When a familiar face arrives, it signals safety and security. Our Carers get to know your loved ones favourite chair, their preferred tea, or the way they like their newspapers or magazines arranged. This deep understanding of personal routines and preferences is what makes our care truly exceptional.

The Impact on Friendships

Imagine the comfort of a trusted friend arriving at your door, rather than a new person every day - this is the goal of our policy. By having a consistent team, our carers can build genuine friendships with our clients. Over time, these relationships blossom, transforming a professional service into a truly supportive and personal connection. This companionship is just as vital as the physical care provided, helping to combat loneliness and bring joy into our clients’ lives.

Peace of Mind for Families

For family members, our "No Strangers" policy offers invaluable peace of mind. You can rest assured knowing that the person providing care is not only highly trained but also someone your loved one knows and trusts. You won't have to worry about a new caregiver every week, or having to explain your loved one's needs over and over again. This continuity allows you to focus on being a family member, not a care manager.

Ultimately, our policy is built on the belief that a sense of trust is the foundation of excellent care. By providing a team of familiar faces, we ensure safety, build genuine friendships, and provide dignity and respect - ultimately, strengthening the trust that is at the heart of everything we do.