How Our Enquiry Process Works at Right at Home Guildford & Farnham

Choosing homecare is an important decision, and at Right at Home Guildford & Farnham, we believe the process should feel simple, supportive, and pressure-free from the very first step.

Whether you’re making an enquiry for yourself or a loved one, Kirsten, our enquiries executive and team, are here to listen, answer your questions, and guide you every step of the way - starting with your initial enquiry.

Getting in Touch: The First Step to Person-centred Homecare

Enquiries can come to us in several ways, including:

• Our website contact form
• Care comparison website
• Direct telephone calls

No matter how you contact us, every enquiry is handled with care, professionalism, and sensitivity.

What Happens After You Contact Us?

Web Contact Forms, Care Websites & Email Enquiries

Once your enquiry is received, Kirsten, our Enquiries Executive, respond in a timely and professional manner. She will either give you a call as soon as possible or contact you at a time that suits you best, if you’ve specified a preferred time.

This initial contact is designed to be friendly and informative; there’s no pressure, just a conversation to understand your situation.

Telephone Enquiries: A Supportive Conversation

If you contact us by phone, Kirsten will take time to understand exactly what you’re looking for. She encourages you to make notes during the conversation, so you can easily refer back to the information shared.

During the call, Kirsten will ask a few key questions, including:

• Your name and postcode or address
• The days and times support may be needed
• Any health conditions or concerns we should be aware of

Most importantly, you’ll be encouraged to speak openly. This helps us understand not just the care needs, but also the urgency and the personal circumstances involved.

Sharing Important Information About Our Home Care Services

Once your needs have been discussed, Kirsten will explain some key details about how Right at Home Guildford & Farnham operates, including:

• Our minimum one-hour care visits

• A minimum of three hours of care per week

• Our values and person-centred approach

• Our “No Strangers” policy

• Our Outstanding CQC rating

• Our commitment to consistent, familiar Carers

This ensures you have a clear understanding of what to expect and how we deliver high-quality, person-centred homecare.

Next Steps: Booking a Free Home Care Assessment

After gathering all the necessary information, Kirsten will discuss next steps with you. If you’re not ready to move forward immediately and simply want more information, a suitable follow-up date can be arranged so you never feel rushed.

However, we do recommend booking a free, no-obligation homecare assessment - his allows our Care Managers to visit you at home, meet you and your family, and create a care plan tailored to your needs, preferences, and wishes.

This assessment helps ensure you receive the right level of support, delivered in a way that truly works for you.

Get in touch today to start your home care journey with confidence!